As a Senior Inside Sales/Counter Sales, you would be responsible for fielding order desk telephone inquiries and entering orders. Also, you would handle customer service inquiries and resolve any issues or problems that arise, to our customer’s satisfaction. You would be responsible for serving our ‘pick-up’ customers at our sales counter when required, including entering the order, picking stock, and assisting the customer. This position includes a base salary of $80,000 - $90,000 and a lot of other perks! 

Company and Culture

Our client is a proud Canadian distributor of quality lighting & electrical products. For more than 30 years, they have serviced customers in every industry, including government, institutional facilities, industrial & commercial operations, manufacturing plants, offices, and retail locations. They are an innovative solutions-based company whose staff excels in their product knowledge. The company has a single location and is smaller and known for its customer service, striving to exceed customer expectations, and bring ongoing value to its customers.

OFFICE LOCATION

• Office location: Mississauga, ON
• This is a work-from-office position - Monday to Friday 

THE PRODUCT/SERVICE

• Lighting and Electrical Supplies 
• Cost-Effective and Custom Energy Saving Solutions
• Industrial Safety Supplies

PROSPECTIVE CUSTOMERS

• Government
• Industrial and Commerical Operations
• Retailers
• Contractors 
• Manufacturing Facilities.
• Offices

TYPICAL DAYS AND DUTIES

• Prepare quotes for customers and follow up in a timely manner
• Source products, specs, and solutions
• Enter orders and expedite to ensure customer deadlines are met
• Assure accurate and prompt response times to all customers and suppliers through our smooth sales processes
• Follow up daily on open orders and quotes
• Assist Sales Reps working with customers
• Build strong relationships with customers and suppliers
• Serve and assist ‘pick-up’ customers
• Pick customer orders from stock in the warehouse
• Call customers when orders are ready for pick-up
• Assist warehouse staff with order picking and checking, as required
• Support sales team by guiding inside sales to provide excellent customer service
• Facilitate training and development of employees’ abilities
• Adjust/develop processes to increase efficiencies in order entry and quoting
• Work as a team with inside sales, counter and warehouse staff to achieve the company’s goals 

COMPENSATION AND BENEFITS

• Base salary of $80,000-$90,000
• Health Benefits
• Further education reimbursement

SUPPORT AND TRAINING

• On the job
• Shadowing
• Supplier training (Inhouse or at the supplier’s location)
• Online

EXPERIENCE AND BACKGROUND

• Minimum of 5 years of experience with lighting and electrical products  
• Proven high level of customer service experience 
• Possess a positive can-do attitude and ability to maintain effective working relationships with direct reports, colleagues, and partners 
• Demonstrated leadership or mentoring experience 

EDUCATION

• Post-secondary or professional experience equivalent

TECHNICAL SKILLS

• Basic Computer Skills
• Experience using CRM

WHY YOU SHOULD APPLY

• You are looking for a career and growth opportunity
• You are customer-centric and value providing a great experience
• You are looking to work for a smaller company where your contribution is valued 

OTHER SALES JOBS

If this job is not ideal for you, please upload your resume for future consideration at https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04

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